Shipping and Returns

Office furniture

(Including: Office Desks, Office Workstations, Office Storage, Tables, Office Partitions, Sofas and Lounges, Cafe; Furniture, Whiteboards, Communication / Presentation / Display boards, Electrical Office Equipment)

Shipping policy

We are a well-stocked online and traditional bricks and mortar business.

We are 'Yes' people. If you want items quicker, please call and we will endeavour to make it happen!

Orders are dispatched and delivered in accordance to the shipping speed selected unless unforeseen delays occur. By default orders will be processed within 7 days. Multiple product purchases and larger fit outs are a little more tricky to co-ordinate and can take a few days longer (Please look at individual product delivery times).

Delivery time frames are based on the product with the longest delivery time frame.

Delivery is to the ground floor, however in most cases the driver is happy to delivery to a higher floor, provided that the building has a lift and the lift fits the product(s).

If you bulk order goods from us, TNT may deliver your items in crate. You can dispose of the crate as you like.

a. The delivery table and rates are ONLY applicable to the following metros:

i. Sydney 2000
ii. Newcastle 2300
iii. Canberra 2600
iv. Melbourne 3000
v. Brisbane 4000
vi. Gold coast 4217
vii. Adelaide 5000

b. Any postcode more than 50km from the above CBD – will incur additional delivery charges. Please contact customerservice@jasonlcomau – if you would like to know these charges.

i. If you have already made your purchase, our customer service team may contact you to cover extra charges, that are applicable to your order. 

c. JasonL reserves the right to cancel any order that does not meet the above requirements. 


JasonL's standard delivery service which includes delivery to Ground Level only. Goods will be delivered to site as long as there are no impeding stairs. As orders can arrive via pallets, JasonL customers must be in a position to receive pallets or unload the goods from the pallet without the aid of the drivers.


Roll out the red carpet with JasonL's upgraded delivery. This door to door service includes utilising a 2 man team, with delivery guaranteed to ground level and any level that has lift access.

Please contact JasonL directly for an upgraded delivery quote


Detailed delivery policy information.

Delivered in

5 to 7 Business days
Amount SpentCost
$0 - $499
$500 - $999
$1000 - $1,999
$2,000 - $2,999
$3,000 - $3,999
$4,000 - $4,999
$5,000 - $5,999
$6,000 - $6,999
$7,000 - $7,999
$8,000 - $8,999
$9,000 - $9,999
$10,000 - $20,000contact for
custom quote

Pickup available from

2A/149 McCredie Road Smithfield, NSW 2164
Mon - Thur 9am to 5pm Fri 9am to 1pm


3 to 5 Business days
Amount SpentCost
$0.00 - $499 Express!
$500 - $999 Express!


Amount SpentCost
$1 TO $499
$500 TO $999
$1,000 TO $1,999
$2,000 TO $2,999
$3,000 TO $3,999
$4,000 TO $4,999
$5,000 TO $5,999
$6,000 TO $6,999
$7,000 TO $7,999
$8,000 TO $8,999
$9,000 TO $9,999
$10,000 TO $20,000contact for
custom quote

*Applies to East Coast Metro Areas
*Terms and conditions apply


Detailed returns policy information. 

Return Policy and Change of mind (general)

Subject to the application of the Competition and Consumer Act, 2010 (if applicable), if you are not 100% satisfied with your goods and;

    • the goods are not custom made; and 
    • you notified JasonL within 14 days of delivery; and 
    • the goods have not been assembled and are returned in its original packaging, undamaged, and "as new" and
    • JasonL have confirmed acceptance of the above conditions; then JasonL will refund you the purchase price of the product, less the cost of shipping (both ways).
      • In all other circumstances, JasonL will not accept the return of the goods. 
      • Non-returnable items excluded from all change of mind returns include:
        • Products described as "made to order"
        • All forms of clearance stock (e.g. warehouse, floor stock etc.)
        • Clearance items
        • Special order products - ordered specifically for you


      • Nothing in the clause limits claims for JasonL’s  failure to comply with the Customer’s order or specification whether due to shortfall, defect, error, incorrect delivery or otherwise. The Customer  must give written notice to JasonL within fourteen (14) days from the date of delivery of such defect. If the Customer fails to provide such notice then the Customer shall be deemed to have accepted the goods.
      • These terms and conditions shall not exclude, or limit the application of any provision of any statute including any implied condition or warranty the exclusion of which would contravene any statute or cause any part of this clause 14 to be void. To the extent permitted by law all conditions, warranties and undertakings are expressly excluded.
      • JasonL’ liability for breach of a non-excludable condition or warranty is limited at JasonL’ option, to any one of the following:
        • the replacement of the goods or the supply of equivalent goods;
        • the repair of the goods;
        • the payment of the cost of providing replacement goods or of acquiring equivalent goods; or
        • the payment of the cost of having the goods repaired.
      • JasonL shall not be liable for any indirect loss or damages whatsoever, including consequential loss, loss of profits, loss of opportunity or loss of use.

        *management reserves the right to refuse refunds.