JasonL Office Furniture Sydney Showroom Address

    Help Centre

     

    Payment

    Can I lay-by an item, or hold an item for a period of time before payment?

    No. Unfortunately, as with the majority of online retailers, we do not offer lay-by nor can we hold an item for you.

    Can I pay by Money Order or Cheque?

    Money orders are accepted, unfortunately only under extenuating circumstance do we accept bank cheques. please don't hesitate to contact our service team if you would like to pay by cheque, customerservice@jasonl.com.au

    Can I use multiple credit cards or multiple payment methods to pay the one order?

    No sorry, our system does not support such option

    How long does it take to confirm my payment?

    It depends on the method of payment you are using. Credit Cards and Paypal can be anywhere from instant, up to 48 hours. Other methods of payment can take up to 72 hours but are generally much faster.

    I am having problems paying via my Credit Card?

    Please confirm all the details you have entered are correct and your card is valid.

    I don't have a Credit Card, can I still purchase from you?

    Yes. Good news! For your convenience, we accept payment via Paypal, Bank Transfer, Bank Cheque, and Money order too.

    I don't want to give you my Credit Card details, can I still purchase from you?

    Yes. We also accept payment via Paypal, Money order and Bank Transfer.

    Is GST included in the item price or is it added at checkout?

    GST is already included in the item price so there are no surprises when you complete your purchase.

    Is your site secure for Credit Card purchases?

    Yes it is. We employ the best technology and software including secure encryptions to ensure your shopping experience is a safe one.

    On my checkout screen there is a field for a Coupon Code. What is this and how do I get one?

    If you are registered to receive our newsletter, we will send you special offers with promotional codes from time to time.

    What Credit Cards do you accept?

    We accept MasterCard, American express and Visa.

    What is PayPal?

    PayPal is a safe method for individuals and businesses to send and receive money online. For further information regarding PayPal, please visit www.paypal.com.au

    When will my credit card be charged?

    Your Credit Card will usually be charged within 24 hours of submitting your order.

    Why was my Credit Card declined?

    Please confirm all the details you have entered are correct and your card is valid and has sufficient funds available. for further information don't hesitate to contact custermservice@jasonl.com.au.

    Shipping & Delivery

    Free shipping store wide

    *FREE SHIPPING STOREWIDE - TERMS & CONDITIONS 1. Sale includes all items that are currently in stock on the website, pre-sale items may be excluded. Strictly while stock lasts. 2. Jason L reserves the right not to ship to REMOTE or RURAL locations.

    Do you deliver to anywhere in Australia?

    Yes, we ship Australia wide. Please note it is our company policy, that if there is no lift access, due to the nature of our products all products will be left at ground level. Should you require the items be placed on your level an additional charge of $20.00 per item, will be incurred.

    Can I pick-up from your warehouse?

    Yes, We have no problem allowing you to pick up your goods straight from our distribution warehouse in Sydney. Choose, the pick up option during checkout

    How long will it take to receive my order?

    Goods are put into production once payment has been received. Depending on your location and the item, the delivery will vary, please enter the postcode where the item/s are to be delivered on the individual product detail page or checkout page for estimated delivery time to your location. Delivery time is based around postcode proximity and type of product that is ordered. We hold approximately 90% of our own stock, however on occasion we do need to order stock from our suppliers. As a general bench mark delivery time are based around the following parameters:: Chairs Quick Ship products (No customisation needed) - Next day despatch. Customised chairs 3-4 days to manufacture before despatch. Desks Stock standard desk available online - next day despatch. Customised desktop size 3 weeks to manufacture before despatch Screen/Partitions Stock standard desk based screens in sizes 1200/1600/1800 in colours of ocean, city and ash - next day despatch. All other screens and partitions in any size and colour - 3 weeks to manufacture before despatch. Delivery times after despatch. Sydney metro - 1 day Melbourne metro - 1 day ACT - 1 day Brisbane - 2 days Gold Coast - 2 days. Adelaide - 3-5 days Perth 5-7 days Please note the above is only a general indication. JasonL has very little control over our 3rd party delivery agents, but we will always do our best to deliver your goods as quickly as possible. Additionally the above is applicable of single items. Multiple items and large volumes will normally take longer due to the time required to manufacture, pick, pack and despatch. Please note it is our company policy, that if there is no lift access, due to the nature of our products all products will be left at ground level. Should you require the items be placed on your level an additional charge of $20.00 per item, will be incurred.

    How long after making payment will my order be shipped?

    Orders will be shipped dependent on each individual product. Please check you individual product description to see how long it will take from the time payment clears into our account & at JasonL - we appreciate the importance of getting your order to you as quickly as possible.

    Does the delivery address have to be the same as my billing address?

    We are more than happy to send to a different address than your billing address. This is particularly good news if you are thinking of purchasing as a present for someone else!

    Do you offer discounted shipping if I purchase multiple items on the same order?

    Enter your postcode on the product detail page or checkout page to find out delivery costs to your front door! If you purchase more than 1 item from JasonL, you will be charged the full cost of the most expensive "delivery cost" All subsequent products added to your cart will receive savings, therefore buy multiple items and save BIG on freight.

    I would like my delivery scheduled for a specific day and/or time. Is this possible?

    Due to varying delivery driver schedules, we are unable to pre-arrange preferred times for delivery and it is important that someone will be available at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery. Additionally, at the time of dispatch you will receive an automated dispatch notice which will include your delivery consignment and tracking details. Therefore, you are also able to contact the courier company directly to discuss preferred delivery times and make suitable delivery arrangements. Please note it is our company policy, that if there is no lift access, due to the nature of our products all products will be left at ground level. Should you require the items be placed on your level an additional charge of $20.00 per item, will be incurred.

    Will you send via my chosen courier instead of your normal courier?

    No, we use a few couriers to ensure the product gets to you in one piece in the most cost effective way. Please note it is our company policy, that if there is no lift access, due to the nature of our products all products will be left at ground level. Should you require the items be placed on your level an additional charge of $20.00 per item, will be incurred.

    Do you offer international shipping?

    No, we do not currently offer international shipping. Shipping available within Australia only.

    What shipping options do you offer?

    We ship all our goods via a number of reliable couriers. We choose a few couriers for a number of reasons. Our products vary in size and complexity which cannot be catered by one courier. Depending on the product and location we select the most efficient and cost effective method to get the product to your door in one piece. We have long relationships with all the couriers and have found them to be very reliable and safe. You can feel secure in the fact that delivery is door-to-door, all our shipments require a signature on delivery for piece of mind. Please note it is our company policy, that if there is no lift access, due to the nature of our products all products will be left at ground level. Should you require the items be placed on your level an additional charge of $20.00 per item, will be incurred.

    Is weekend or after hours delivery available?

    No, delivery will be made on weekdays, during business hours; public holidays excluded. It is important that someone will be available during those times to accept/sign for delivery.

    My item hasn't arrived yet? Where is my item?

    No problems. Please contact customerservice@jasonl.com.au if you are concerned or think your item is taking an unusually long time to arrive. If you do not contact us within 2 months of an item being dispatched to advise the item has not been received JasonL will take no responsibility for tracking down the item as neither us or our couriers keep this information for more than 2 months.

    My item was damaged in transit! Now what?

    No problem, Please contact customerservice@jasonl.com.au

    What does the delivery insurance cover?

    Delivery insurance ensures that if something goes wrong between our warehouse and your front door, you will be fully insured against loss, theft or damage to your product.

    Do you ship to PO boxes?

    No. Our products are generally too big to ship to PO Boxes

    Which Carrier/Courier do you use?

    We ship all our items using a number of reliable Couriers.

    How do I know when you have shipped my order?

    You will receive an automated dispatch notification at the time of dispatch, notifying you that yours goods are on there way. The dispatch notification will include the delivery consignment details and a tracking link to enable you to view the status of the delivery, online.

    What if I am not at home when you deliver my goods?

    As the delivery will be made by courier, it is important that someone will be available at the delivery address in order to sign for and accept delivery of the package. Don’t panic if you miss the delivery driver. You will be provided with your delivery consignment information and can easily contact the courier to reschedule delivery for a suitable date and time.

    Can I send my own courier to pick-up from your warehouse?

    We've spent a lot of time and effort streamlining our system and ensuring we use the most efficient means of getting your item with minimal hassle on your part. Whilst we do understand that you may feel you have any even better method of transport or would like to use your own courier, unfortunately on this point we cannot agree due to insurance and public liability reasons.

    Once I've made my Purchase, how long before I receive my item(s)?

    It will depend on the item/s production time and where you are located. All items are shipped from Sydney Australia. Delivery is worked out by the longest item/s production time in your shopping basket, plus estimated delivery to your location.

    When will my order be shipped?

    The majority of our orders are shipped within 48 hours of payment clearing into our account (only during business hours). Please check the estimated delivery times located on the product details page and on checkout pages, as a number of our products take longer then 48 hours to produce.

    Do you offer a drop-shipping service?

    Yes, we do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your customer's door.

    I received the wrong product!

    Jason and his team are only human and very rarely make a mistake. However sometimes mistakes do occur. If you have received the wrong product, we do apologize and ask that you do not panic. Please contact us at customerservice@jasonl.com.au and we will surely get the situation rectified.

    I have received my item but it is damaged, what do I do?

    First of all don';t panic. Whilst we appreciate the disappointment you might be feeling if your item arrives to you in condition that is less than expected the best advice is to stay calm and contact us as soon as possible at customercare@jasonl.com.au so that we can resolve the issue. Damaged items must be reported within 7 days of receipt.

    Can I track the delivery progress of my order?

    Yes, you certainly can. Upon dispatch of your order, you will receive an email which will have both the delivery consignment details and a link to your online tracking page.

    What if I need my item delivered by an urgent date?

    Of course, We like to keep our customers happy and accommodate their requests where possible. We have no problem going that "extra mile" so if you require your item by a specific date, no harm in asking us and we will let you know if we are able to assist.

    My Account

    How do I login to my account?

    If you are already a member, please sign in the top right hand corner of the home page. If you are a new member, please create your account by following the links in the top right hand corner of the home page.

    Why can't I login to my account?

    Please contact customerservice@jasonl.com.au for assistance, if you experience problems with logging into your account.

    Is there any way I can be notified of your special offers or newest stock arrivals?

    Sign up for our regular Newsletter at the bottom of the page. Jason can't wait to show you what's coming next!

    E-Gift Vouchers

    What is an e-gift Voucher?

    Gift Cards are the perfect solution when you're unsure which office product to purchase for some one else. It allows the recipient to go online and enjoy the experience first hand of customized furniture. Let them choose the colour, arms or base that suits there own requirements. Delivery instructions: All gift certificate purchases will be electronically sent to the recipient allocated by the individual. If you are still unsure of the process, please contact customerservice@jasonl.com.au for further information.

    How long is it valid for?

    It is valid for 6 months from the time of purchase.

    What if the voucher amount is more than the product I am interested in?

    This means you will have further credit to use at JasonL at a further date. We are unable to refund the difference.

    What if the voucher amount is less than the product I am interested in?

    If you have an insufficient amount to purchase a product with your e-gift voucher. You are able to pay for the difference by Paypal, credit card or money order.

    Returns and Exchanges

    What cannot be replaced or returned?

    Terms and conditions vary for each item. Please check the product page or email customerservice@jasonl.com.au if you have further questions not covered.

    I just received my item, but it is faulty, what do I do?

    If you believe your item might be faulty, please contact customerservice@jasonl.com.au for assistance.

    Who pays for postage on return items?

    Typically, if an item is DOA (Damaged on Arrival) and we are advised within 7 days from the date you receive it, we will replace the entire product or just the specific part that is damaged. We will require a photograph to be sent to customerservice@jasonl.com.au for an assessment. The Customer will be responsible for all shipping costs involved to return an item after the 7 day, DOA period. Additionally we understand that not all products purchased online will match the customers expectation. We provide a full money back guarantee, including return shipping, if you are not satisfied with the product. However this is only applicable on a per item basis. If you purchase more than one item, and decide to return it, the return delivery costs, will be deducted off your refund. Please note the above only relates to chairs. Due to the nature of desks, storage and partition screens, we cannot offer a full money back guarantee. This is due to the nature of these items. * Please email customerservice@jasonl.com.au if you would like terms relating to a specific item.

    I just received my item, but I find it uncomfortable and no longer want it. Can I change my mind and return it or exchange it?

    JasonL understands that not all products are suitable for all individuals , Therefore JasonL is happy to accept returned products. If you need to return an item, you will require a Return Authorisation (RA) number before doing so. Please contact customerservice@jasonl.com.au to be issued with an RA number. Please make sure you send it back in the box you received it. We will then refund the purchase cost, less the return shipping cost. Please note that the above is applicable for one item only. So if you are looking for a number of products, but you are unsure, please purchase only one to identify if it is suitable, in case you need to return it.

    A refund cannot be provided if:

    1) 14 days trial has expired (chairs only)

    2) Original packaging has been discarded.

    3) Item is returned damaged.

    Can I still return my item if I no longer have the original packaging?

    We have no problem if you have thrown out the Original packaging. However please take care with protecting the item to reduce the chance of damage on its way back to us. Please contact customerservice@jasonl.com.au for further information.

    How to return an item?

    If you need to return an item, you will require a Return Authorisation (RA) number before doing so. Please contact customerservice@jasonl.com.au to be issued with an RA number.

    Warranties

    What cannot be replaced or returned?

    Terms and conditions vary for each item. Please check the product page or email customerservice@jasonl.com.au if you have further questions not covered.

    I just received my item, but it is faulty, what do I do?

    If you believe your item might be faulty, please contact customerservice@jasonl.com.au for assistance.

    What does JasonL warranty cover?

    JasonL products are guaranteed for the stated period shown on the product detail page, against faulty workmanship and/or raw materials for normal office use - i.e. 8 working hours per day.

    Does an item I am looking to buy come with a warranty?

    All JasonL products have a warranty, this is shown on the product detail page.

    Can I transfer my warranty to someone else if I sell them the item I purchased from you?

    Unfortunately not. As is the case with most standard warranty policies, warranty is not transferable and is only applicable and valid for the original purchaser of the item.

    Do you have options to upgrade warranty?

    Yes, we do on a number products we sell, please check the product detail page

    Caring for your products

    How do I care and clean my new JasonL Product?

    You can imagine a high standard of finish on your JasonL products with a minimum of care and cleaning. JasonL furniture is manufactured from premium materials and components that guarantee lasting durability and quality. This manual contains information on how to clean the various materials commonly used in construction of JasonL furniture. These materials are listed alphabetically on the following pages. We suggest you identify the materials you want to clean and follow the instructions given in the relevant section. If you are unable to identify a material used in construction of a particular product, please contact customerservice@jasonl.com.au for cleaning or maintenance instructions.

    How do I maintain the Aluminium in the product

    Chair bases made from injection cast aluminium alloy should be cleaned on a regular basis: we recommend every three months, using a glass of chrome cleaner. For a lustrous finish, buff with a clean cloth.

    How often should I clean the Castors/Wheels

    Twin wheel castors should be cleaned every three months, using the following procedure: 1. Remove castor from chair base. 2. Pull wheels apart 3. Remove foreign materials i.e. carpet fibre 4. Lightly smear axles with vaseline 5. Replace wheels and attach castor to chair base

    How do I clean Chrome?

    Use a glass of cleaner or a mild detergent, and for best results, buff with a clean, soft cloth.

    How do I remove stains from the Fabrics?

    Professional cleaning is recommended. To help keep your fabric looking good, we suggest you vacuum regularly (low suction). For spot cleaning, use a sponge with either wool detergent, shampoo or cleaning fluid. When sponging with fresh water, do not saturate the fabric, and allow the fabric to dry before further use. JasonL offers a very broad range of fabrics. Comprising many different materials and blends. Because of this diversity, we can only provide general cleaning instructions. Please maintain an accurate record of the type of fabric selected for your JasonL furniture. We also suggest you refer to the care labels attached to all upholstered products. Please follow the instructions given on the care label carefully.

    Do you offer to re-upholster?

    JasonL offers a re-upholstery service. Our sales and service personnel will be pleased to help you with your inquiries. Please contact customerservice@jasonl.com.au

    How do I maintain the Gas Lift Mechanism?

    Gas cylinders are used in swivel work chairs for seat height adjustment. The gas lift can seize up after long periods of interactivity. To prevent this, we recommend the gas lift be operated regularly, at least once per month, by sitting on the seat and operating the mechanism upwards and downwards to the fullest extent several times. In the interests of workplace safety, we strongly suggest that any other maintenance activity on the gas lift be done only by trained JasonL personnel. Please contact customerservice@jasonl.com.au for further information

    How do I clean the Glass?

    For the best results, use a glass cleaner and very soft cloth .Please contact customerservice@jasonl.com.au for further information

    How do I clean Granite?

    Warm water and a neutral detergent should be used for cleaning granite, and stonemasons wax should be applied to protect the surface. A paste made of tin oxide and water applied with a soft cloth is used to polish the surface.

    How do I clean Laminate?

    Best results are achieved using a mild detergent applied with a damp cloth. The surface should be wiped clean with a soft cloth. Text colour or biro ink, especially when fresh, can be removed by applying lemon or shellite to the affected area.

    How do I clean and maintain leather?

    When necessary, brush or vacuum away any dust of grit and wipe over the upholstery gently using a damp, soft cloth. Stubborn dirt can be removed with proprietary leather cleaner suitable for upholstery and a damp soft cloth. Affected areas should be wiped clean and allowed to dry

    What if I by mistake spill or damage the product?

    Liquid spills should be removed immediately using an absorbent cloth or sponge. If necessary, use lukewarm water to clean the affected area. However, avoid soaking the leather and allow it to dry naturally, away from heating devices or direct sunlight.

    Why has my leather warn

    Perspiration, Leather has few natural enemies. However, accumulation of sweat, grime or body oils on leather will, if left unchecked, cause a break-down of the hides protective coating. Clean as often as you consider necessary, paying particular attention to armrests, headrests and cushions.

    What should I avoid with leather?

    To avoid damaging or discolouring your leather when cleaning do not use saddle soap, cleaning solvents, oil, varnish, abrasive cleaners, ammonia or any products containing solvent of silicon. Also avoid hard rubbing, sharp objects, and exposure to direct sunlight or intense heat.

    How do I keep the paint finish on the products

    A damp chamois will normally be adequate to keep most paint finishes looking good. For more extensive cleaning, apply a non-abrasive car polish with a soft cloth, and buff with a clean cloth. We suggest you work up and down the panel instead of in a circular motion. Abrasive preparations should be avoided at all costs.

    How do I clean Perspex?

    For best results, use glass cleaner and a very soft cloth.

    How do I clean Polypropylene?

    A damp cloth and a mild detergent will produce best results.

    How do I clean Powder coat?

    Mild detergent or glass cleaner applied with a damp cloth will result in a lustrous finish.

    How do I clean PVC?

    Mild detergent or glass cleaner applied with a soft cloth will produce best results..

    How do I clean Stainless Steel?

    Methylated spirits applied with a soft cloth should be used to clean stainless steel, followed by the application of a non-abrasive car polish with a soft cloth for shining.

    How do I clean Perspex?

    For best results, use glass cleaner and a very soft cloth.

    How do I clean Timber Veneer?

    Veneers have only limited resistance to water and steam, so excess moisture on the surface should be avoided. Spills or condensation can permeate the coating and lift the veneer, and should be wiped clear immediately they occur. Veneer surfaces should not be subject to direct heat. Some components of the coating melt under pressure and heat above 75 degrees (c), leaving an impression the shape of the hot object resting against it. Do not use solvents to remove grease or stains. The only recommended solvent mixture is equal parts methylated spirits and water. Ordinary detergent in warm water will keep dust and static attraction to a minimum. A scratched surface can be rejuvenated by lightly polishing using an automotive wax

    How do I clean Versiclad?

    A cloth dipped in warm, soapy water will remove most stains. For stubborn dirt, use a cloth lightly moistened with methylated spirits or mineral turpentine. However, rinse the surface thoroughly with warm, soapy water after the stain has been removed. Do not use abrasive cleaners of solvent based cleaners on versiclad, and do not use steel or copper wool because they can permanently damage the PVC film surface and spoil its appearance.

    Assembly and Instructions

    All the Assembly instructions can be found here

    Do your products require assembly?

    All JasonL products are flat packed and require minor assembly. All items have been engineered allowing quick and easy assembly.

    I am struggling to understand the assembly instructions

    Please contact customerservice@jasonl.com.au or call 1300 527 665. We are here to help and will talk you through the assembly process.

    Do you offer an assembly and installation service?

    We are able to offer assembly and installation on request. Please contact customerservice@jasonl.com.au for further information.