JasonL Office Furniture Sydney Showroom Address

    Frequently Asked Questions (FAQ)

    Frequently Asked Questions (FAQ)


    Can I lay-by an item, or hold an item for a period of time before payment?

    No. Unfortunately, as with the majority of online retailers, we do not offer lay-by nor can we hold an item for you.

    Can I pay by Money Order or Cheque?

    Money orders are accepted, unfortunately only under extenuating circumstance do we accept bank cheques. Please don't hesitate to contact our service team if you would like to pay by cheque, customerservice@jasonl.com.au

    Can I use multiple credit cards or multiple payment methods to pay the one order?

    No sorry, our system does not support such option.

    How long does it take to confirm my payment?

    It depends on the method of payment you are using. Credit Cards and Paypal can be anywhere from instant, up to 48 hours. Other methods of payment can take up to 72 hours but are generally much faster.

    I am having problems paying via my Credit Card?

    Please confirm all the details you have entered are correct and your card is valid.

    I don't have a Credit Card, can I still purchase from you?

    Yes. Good news! For your convenience, we accept payment via Paypal, Bank Transfer, Bank Cheque, and Money order too.

    I don't want to give you my Credit Card details, can I still purchase from you?

    Yes. We also accept payment via Paypal, Money order and Bank Transfer.

    Is GST included in the item price or is it added at checkout?

    GST is already included in the item price so there are no surprises when you complete your purchase.

    Is your site secure for Credit Card purchases?

    Yes it is. We employ the best technology and software including secure encryptions to ensure your shopping experience is a safe one.

    On my checkout screen there is a field for a Coupon Code. What is this and how do I get one?

    If you are registered to receive our newsletter, we will send you special offers with promotional codes from time to time.

    What Credit Cards do you accept?

    We accept MasterCard, Amercian express and Visa.

    What is PayPal?

    PayPal is a safe method for individuals and businesses to send and receive money online. For further information regarding PayPal, please visit www.paypal.com.au

    When will my credit card be charged?

    Your Credit Card will usually be charged within 24 hours of submitting your order.

    Why was my Credit Card declined?

    Please confirm all the details you have entered are correct and your card is valid and has sufficient funds available. for further information don't hesitate to contact custermservice@jasonl.com.au.