Yes, we ship Australia wide.

Yes, We have no problem allowing you to pick up your goods straight from our distribution warehouse in Sydney. Choose,  the pick up option during checkout

Goods are put into production once payment has been received.  Depending on your location and the item, the delivery will vary, please enter the postcode where the item/s are to be delivered on the individual product detail page or checkout page for estimated delivery time to your location.

Orders will be shipped dependent on each individual product. Please check you individual product description to see how long it will take from the time payment clears into our account – at jasonl-  we appreciate the importance of getting your order to you as quickly as possible.

We are more than happy to send to a different address than your billing address. This is particularly good news if you are thinking of purchasing as a present for someone else!

Enter your postcode on the product detail  page or checkout page to find out delivery costs to your front door!

If you purchase more than 1 item from jasonl, you will be charged the full cost of the most expensive "delivery cost" All subsequent products added to your cart will receive savings, therefore buy multiple items and save BIG on freight.

Due to varying delivery driver schedules, we are unable to pre-arrange preferred times for delivery and it is important that someone will be available at the nominated address to receive goods.

In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery.

Additionally, at the time of dispatch you will receive an automated dispatch notice which will include your delivery consignment and tracking details. Therefore, you are also able to contact the courier company directly to discuss preferred delivery times and make suitable delivery arrangements.

No, we use a few couriers to ensure the product gets to you in one piece in the most cost effective way.

No, we do not currently offer international shipping. Shipping available within Australia only.

We ship all our goods via a number of reliable couriers. We choose a few couriers for a number of reasons. Our products vary in size and complexity which cannot be catered by one courier.  Depending on the product and location we select the most efficient and cost effective method to get the product  to your door in one piece. We have long relationships with all the couriers and have found them to be very reliable and safe. You can feel secure in the fact that delivery is door-to-door, all our shipments require a signature on delivery for piece of mind.

No, delivery will be made on weekdays, during business hours; public holidays excluded. It is important that someone will be available during those times to accept/sign for delivery.

No problems. Please contact customerservice@jasonl.com.au  if you are concerned or think your item is taking an unusually long time to arrive.

If you do not contact us within 2 months of an item being dispatched to advise the item has not been received jasonl will take no responsibility for tracking down the item as neither us or our couriers keep this information for more than 2 months.

No problem, Please contact customerservice@jasonl.com.au

Delivery insurance ensures that if something goes wrong between our warehouse and your front door, you will be fully insured against loss, theft or damage to your product.

No. Our products are generally too big to ship to PO Boxes

We ship all our items using a number of reliable Couriers.

You will receive an automated dispatch notification at the time of dispatch, notifying you that yours goods are on there way. The dispatch notification will include the delivery consignment details and a tracking link to enable you to view the status of the delivery, online.

As the delivery will be made by courier, it is important that someone will be available at the delivery address in order to sign for and accept delivery of the package.

Don’t panic if you miss the delivery driver. You will be provided with your delivery consignment information and can easily contact the courier to reschedule delivery for a suitable date and time.

We've spent a lot of time and effort streamlining our system and ensuring we use the most efficient means of getting your item with minimal hassle on your part. Whilst we do understand that you may feel you have any even better method of transport or would like to use your own courier, unfortunately on this point we cannot agree due to insurance and public liability reasons.

It will depend on  the item/s production time and where you are located. All items are shipped from Sydney Australia. Delivery is worked out by the longest item/s production time  in your shopping basket, plus estimated delivery to your location.

The majority of our orders are shipped within 48  hours of payment clearing into our account (only during business hours). Please check the estimated delivery times located on the product details page and on checkout pages, as a number of our products take longer then 48 hours to produce.

Yes, we do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your customer's door.

Jason and his team are only human and very rarely make a mistake. However sometimes mistakes do occur. If you have received the wrong product, we do apologize and ask that you do not panic. Please contact us at customerservice@jasonl.com.au and we will surely get the situation rectified.

First of all don’t panic. Whilst we appreciate the disappointment you might be feeling if your item arrives to you in condition that is less than expected the best advice is to stay calm and contact us as soon as possible at customercare@jasonl.com.au so that we can resolve the issue.

Damaged items must be reported within 7 days of receipt.

Yes, you certainly can. Upon dispatch of your order, you will receive an email which will have both the delivery consignment details and a link to your online tracking page.

Of course, We like to keep our customers happy and accommodate their requests where possible. We have no problem going that "extra mile" so if you require your item by a specific date, no harm in asking us and we will let you know if we are able to assist.